Résumé — Terell Reynolds

IT & Network Support Specialist

VoIP, network troubleshooting, and IT support, with hands-on development across web apps, browser extensions, and AI tools. Founder of TK Technology.

Experience

Jivetel Communications

I keep cloud phone systems running for healthcare, corporate and SMB clients, from building the PBX to finding the packet that broke it.

Build and manage enterprise cloud PBX systems (3CX, Netsapiens) with complex call routing for healthcare facilities
Configure and provision IP phones, gateways, servers, paging systems, and specialty devices
Diagnose network and call quality issues using Wireshark, VOIPmonitor, PCAP analysis, and QoS assessment; identify root causes and work with customers and vendors toward resolution

VoIP · 3CX · Netsapiens · Wireshark · Linux · SSH

Carnival Bay LLC ("XplorePass")

Desktop support and development: I kept people and workstations running, and helped build the company's mobile apps.

Managed Active Directory accounts, permissions and group policies; set up and patched workstations
Troubleshot software, hardware and network issues across company systems
Built and tested mobile applications and tuned code performance

Active Directory · Windows · HTML/CSS · VS Code · Mobile Dev

GhostPad — Private notes that disappear when the browser closes. View project
Debunked — Article fact-checking, claim by claim, with cited sources. View project
Speech2Text — Audio to readable transcripts with cloud speech recognition. Live app
Push. — A simple way to keep a daily pushup streak. Live app

IT & Desktop Support: Windows / macOS / Linux support, Active Directory, hardware & software troubleshooting, remote support (TeamViewer, AnyDesk, NinjaRMM), ticketing (ServiceNow, Jira), PowerShell & Bash scripting
VoIP & Networking: 3CX, Netsapiens, FreeSWITCH, SIP trunking, device programming (Yealink, Polycom, Grandstream), PCAP analysis (Wireshark, VOIPmonitor), TCP/IP, DNS, DHCP, VLANs, subnetting, firewall rules & ACLs, VPN (WireGuard, site-to-site & remote access), cloud networking (VPC, security groups, GCP/AWS)
Development: JavaScript / Node.js, React, Chrome extensions (Manifest V3), HTML, CSS, Express, Python / FastAPI / Flask, PHP, C++, SQL (PostgreSQL, MySQL), Socket.IO / WebSockets, Redis, REST APIs
DevOps & Infrastructure: Docker, Linux server administration, SSH / remote management, Nginx & reverse proxy, Cloudflare Zero Trust / Tunnels, cloud platforms (Render, AWS, GCP), Git / GitHub
AI & Emerging Tech: AI/ML integration (GPT, Claude, Gemini, Llama), LLM API integration (Anthropic, Gemini, Hugging Face, Google Cloud Speech-to-Text), prompt design, AI workflow & browser automation (Playwright), AI-assisted coding & agentic development (Claude Code), AI cost management (response caching, usage limits, token budgeting), Model Context Protocol (MCP) servers, AI security (Denial-of-Wallet defense, rate limiting, bot verification, API key & secrets handling, privacy-conscious data handling), human-in-the-loop AI design, real-time systems

Western Governors University

Microsoft IT Support Specialist Professional Certificate — IT support fundamentals, troubleshooting, and infrastructure services
Google AI Professional Certificate — AI fundamentals, applied AI workflows, and responsible implementation
Google IT Support Professional Certificate — hardware, networking, system administration, security, and troubleshooting